Tips from a clinician and healthcare IT expert... Michelle Sayseng Cruz explains why clinicians play such a vital role on an EMR implementation project team, what they need in order to be most effective, and how to find the right clinical champion. The most significant users of your new software will be clinicians. It makes sense to have them represented within the internal project team. Clinical systems are hardly one size fits all, so there is bound to be a certain level of customisation to ensure the software fits within your organisation. Who better to assist with the requirements gathering, workflow analysis, communicate concerns, and work closely with the vendor than clinical end-users?